Outreach
- Follow the marketing and anti-spam laws of the countries you send to, including consent where it is required, a working unsubscribe link and your real postal address.
- Write only to people with a plausible business reason to hear from you. Don't send to purchased lists or to addresses you have no right to use.
- Stop contacting anyone who unsubscribes, asks you to stop or complains.
- Don't use misleading sender names, subject lines or content.
Data
- Process personal data only where you have a lawful basis, and answer requests to see or delete it.
- Don't use the product to collect sensitive data, such as health, political or children's data, or to profile private individuals.
Platforms and security
- Don't work around platform limits, logins, captchas or verification, and don't use other people's accounts.
- Don't probe, overload or attack the service, and don't share your account.
- Don't resell access or use the results to build a competing database.
What the product does to help
Every outreach email needs a person's approval, each mailbox has a daily sending limit, and a reply, unsubscribe or bounce stops further mail to that contact. These safeguards help, but they don't make outreach lawful by themselves.
If the policy is broken
We may pause sending, suspend a workspace or close an account that breaks this policy. Where we can, we tell you first.
Still to be confirmed
- Operating entity and registered address
- Contact for privacy requests
- Regions served and legal basis for processing
- Retention periods for customers, messages, backups and acceptance records
- Sub-processors and cross-border transfers
- Timelines for export, deletion and complaints