Roles
Each workspace decides which leads and customers it keeps; we process that data to provide the product, following the workspace's settings.
Acceptance
The owner of a workspace accepts this agreement in the workspace's security settings; we record the version, the time and who accepted it.
Service providers involved
- An AI model provider, for search planning, checks and drafts (workspaces can connect their own model).
- A public comment reading service, only when social comments are switched on.
- The email providers you connect (Google or Microsoft).
- The full list is on the Sub-processors page.
Safeguards
- Workspaces are isolated from each other.
- Access follows member roles.
- Sensitive actions are recorded in an audit log.
- Usage of paid sources is recorded.
Still to be confirmed
- Operating entity and registered address
- Contact for privacy requests
- Regions served and legal basis for processing
- Retention periods for customers, messages, backups and acceptance records
- Sub-processors and cross-border transfers
- Timelines for export, deletion and complaints